Privacy Policy

Effective Date: Dec 11, 2024

‍

Privacy Notice

This Privacy Notice for Chatform Inc. ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at https://chatform.com, or any website of ours that links to this Privacy Notice
• Engage with us in other related ways, including any sales, marketing, or events
• This Privacy Policy applies solely to information collected through the Chatform Inc. public website. The privacy practices for the use of the Chatform application itself will be addressed separately under individual client DPA contracts.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at security@chatform.com.

‍

Summary of Key Points

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

• What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more.
• Do we process any sensitive personal information? We do not process sensitive personal information.
• Do we collect any information from third parties? We do not collect any information from third parties.
• How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. Learn more.
• In what situations and with whom do we share personal information? We may share information in specific situations and with specific third parties. Learn more.
• How long do we keep your information? We will store your personal information for up to one month if you do not decide to proceed with our services and do not opt-in to receive marketing information from us. If you become a customer/client, we will store your data for up to one year from the date of the latest purchase of our services. If you opt into marketing, we will continue to contact you until you opt out. Learn more.
• How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Learn more.
• What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more.
• How do you exercise your rights? The easiest way to exercise your rights is by visiting https://chatform.com/contact, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Table of Contents

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. When and With Whom Do We Share Your Personal Information?
4. How Long Do We Keep Your Information?
5. How Do We Keep Your Information Safe?
6. Do We Use Cookies?
7. What Are Your Privacy Rights?
8. Controls for Do-Not-Track Features
9. Do United States Residents Have Specific Privacy Rights?
10. Scope of This Privacy Policy
11. Do We Make Updates to This Notice?
12. How Can You Contact Us About This Notice?
13. How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

‍Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Email addresses
• Phone numbers
• Job titles
• Contact preferences

Sensitive Information. We do not process sensitive information.All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

‍

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

2. How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries/offer support to users.
• To evaluate and improve our Services, products, marketing, and your experience.
• To identify usage trends.

3. When and With Whom Do We Share Your Personal Information?

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice.
• Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

4. How Long Do We Keep Your Information?

We will store your personal information for up to one month if you do not decide to proceed with our services and do not opt-in to receive marketing information from us. If you become a customer/client of ours, we will store your data for up to one year from the date of the latest purchase of our services. If you choose to opt into our marketing, we will continue to contact you via email until you opt out. All of our emails contain an unsubscribe link.

5. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

1. Save your browsing analytical data of our website via Google Analytics.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.If you turn cookies off, some features will be disabled. It may also affect the performance of the site/app and some features may not function properly.

7. What Are Your Privacy Rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information, including:

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information, including:

• Right to access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object
• Right to data portability
• Right to withdraw consent

8. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals.

9. Do United States Residents Have Specific Privacy Rights?

If you are a resident of certain US states, you may have additional rights regarding your personal information, including the right to request access to, correct, or delete your personal information.

10. Scope of This Privacy Policy

This Privacy Policy applies solely to information collected through the Chatform Inc. public website. The privacy practices for the use of the Chatform application itself will be addressed separately under individual client contracts.

11. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice.

12. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at info@chatform.com or contact us by post at:

‍

‍Chatform Inc.
10 Lemont Ct
Brooklyn, NY 11225
United States

13. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please visit: https://chatform.com/contact.